Mc Donald’s Customer Service Essay -- Business Management Assignment E

McDonalds node ServiceINTRODUCTIONTo complete this denomination I slang to look into node return bywriting a report on a chosen communication channel. The business I have chosen forthis is Mc Donalds.In 1974, McDonalds opened its first restaurant in the UK. Today, morethan 2.7 million people in this country place their trust inMcDonalds every day - trust the Company to provide them with foodof a high standard, quick service and value for m wizardy.Customer service is very measurable to the McDonalds because it saysthat they care about their nodes. Customer service very importantand vital part of any organisation, which is selling goods, or servicebecause it exists to satisfy customers... Good customer service entrust start you new and keep old customers but if you have bad customerservice this go forth make customers unhappy and they will stop visitingyou and the business will not have new customers.McDonalds operates in a very competitive market. It generally keepsits pri ces within a harmonious range to its competition. WhatMcDonalds can do to is to makes its self-different from itscompetitors (in a better way) is to exceed customer service. Thecustomer service and food preparation areas contain original equipmentused in the days when fresh potatoes were peeled, sliced, color andfried milkshake mix and syrup were whipped up on the Multi-mixersCoca-Cola and root beer were drawn from a barrel, and orangeade fromthe orange bowl.The company utilise just under 49 000 people and over 19 000 morewere employed by the McDonalds franchise. (I copied this informationfrom McDonalds fact file 2001). By the end of 2000 in that respect was 1, 232McDonalds restaurants operating in UK... ...very standardized pizza shops this will benefit both consumer and the business people will buy more and business will rack up more revenue.* They should have one of those club card this will also benefit both consumers will be getting discount and business will get re peated business. general I think that their customer service in head office is verygood.On the January16th 2002 I phoned the customer service and requested a school-age child pack next day I received it. But when I phoned Ford I had towait over a week and this showed me how good the customer service inMcDonalds is.BibliographyAVCE Business Studies Customer service book from college library.http//www.mcdonalds.co.uk/McDonalds student pack 2001 UK head office of McDonalds The corporate personal business department.McDonalds restaurant limitWebsite www. McDonalds.co.uk Mc Donalds Customer Service Essay -- Business Management Assignment EMcDonalds Customer ServiceINTRODUCTIONTo complete this assignment I have to investigate customer service bywriting a report on a chosen business. The business I have chosen forthis is Mc Donalds.In 1974, McDonalds opened its first restaurant in the UK. Today, morethan 2.7 million people in this country place their trust inMcDonalds e very day - trusting the Company to provide them with foodof a high standard, quick service and value for money.Customer service is very important to the McDonalds because it saysthat they care about their customers. Customer service very importantand vital part of any organisation, which is selling goods, or servicebecause it exists to satisfy customers... Good customer service willbring you new and keep old customers but if you have bad customerservice this will make customers unhappy and they will stop visitingyou and the business will not have new customers.McDonalds operates in a very competitive market. It generally keepsits prices within a compatible range to its competition. WhatMcDonalds can do to is to makes its self-different from itscompetitors (in a better way) is to exceed customer service. Thecustomer service and food preparation areas contain original equipmentused in the days when fresh potatoes were peeled, sliced, blanched andfried milkshake mix and syrup were whip ped up on the Multi-mixersCoca-Cola and root beer were drawn from a barrel, and orangeade fromthe orange bowl.The company employed just under 49 000 people and over 19 000 morewere employed by the McDonalds franchise. (I copied this informationfrom McDonalds fact file 2001). By the end of 2000 there was 1, 232McDonalds restaurants operating in UK... ...very like pizza shops this will benefit both consumer and the business people will buy more and business will gain more revenue.* They should have one of those club card this will also benefit both consumers will be getting discount and business will get repeated business.Overall I think that their customer service in head office is verygood.On the January16th 2002 I phoned the customer service and requested astudent pack next day I received it. But when I phoned Ford I had towait over a week and this showed me how good the customer service inMcDonalds is.BibliographyAVCE Business Studies Customer service book from college libra ry.http//www.mcdonalds.co.uk/McDonalds student pack 2001 UK head office of McDonalds The corporate affairs department.McDonalds restaurant limitedWebsite www. McDonalds.co.uk